Recently, I had the good fortune of attending a private lunch event with Aaron Levie, CEO of Box. A number of colleagues and I were discussing innovation with mobility and cloud, and Mr. Levie made a very interesting point. He asked, "why do we continue to push yesterday's application experience into today's mobile platforms?" In particular, he questioned the point of VDI on tablets, Microsoft Office on iPhones, and the like. Instead, he claimed, we should advocate application experiences that fit the platform, namely Box's products, but certainly others, like Evernote.
This is provocative. I asked, "is this happening because the user community wants the known entity or because IT professionals are unable or unwilling to go beyond what they have always done?" I asked the question with an answer in mind. I suspect it's predominantly the latter. The group largely agreed. Perhaps this is a wake-up call for all IT executives. We need to continue to innovate and lead the discussion about the mobility experience. I certainly took it as one.
One of my proudest professional achievements was my team's work on Avaya IQ, a cutting edge contact center analytics and reporting tool.
Over the last three years, we worked diligently to implement, customize and enhance this product. My IT organization’s work in this area has been recognized by Avaya worldwide.
Earlier this year, I decided to participate in a testimonial video celebrating the product, my team’s efforts and the impact on my company. The link is below.
Avaya IQ has made our contact center more efficient, responsive and cost-effective. This story is a tremendous example of IT serving the business, saving money while still doing very interesting and challenging work, something all IT professionals enjoy.
I hope you enjoy the video.
A recognized technology leader known for crafting the requisite strategic vision to achieve business goals, Matthew Coy has a proven record of executive acumen, team-building and IT solutions that deliver strong ROI and operational improvement. A seventeen-year veteran of the IT industry, Matthew has a broad range of experience in technical, managerial and business matters.
At Safe Auto Insurance Company of Columbus, Ohio as Senior Director of IT Infrastructure, Matthew has built a responsive and innovative IT Infrastructure organization that consistently delivers results by aligning technology engagements with business goals. Recruited to Safe Auto in 2007, Matthew has been a leader of a number of significant strategic initiatives.
With a reputation for judicious use of resources, Matthew’s work has been instrumental in providing Safe Auto Insurance Company with stable, cutting-edge network, database, client-server and voice technologies that provide meaningful business value. His most notable achievements include the construction of two data centers, the successful implementation of a new network infrastructure, and groundbreaking work with storage and virtualization technologies These endeavors have significantly improved system uptime, contributed to increased revenue and reduced overall corporate expenses.
At Safe Auto, Matthew has also been effective in implementing audit-tested policies and procedures through which the organization has achieved full regulatory compliance, a significant milestone for the organization.
With an emphasis on strategic alignment with Safe Auto’s corporate goals, Matthew has developed a mutually beneficial relationship with key technology and business partners. Matthew views strategic partners as an extension of the organization, and through this philosophy, his teams and technologies have remained highly efficient and productive.
Previously, Matthew was Technology Manager for Babbage Simmel and Associates, a leading Microsoft partner in the Central Ohio region, and held technical roles for Safelite Glass Corporation and UUNet.
Matthew has a BA from The Ohio State University and an MBA from Mississippi State University. He is active in IT executive management networking circles and holds numerous technical and professional certifications.